FAQs
Access answers to our most frequently asked questions. Can’t seem to find the answer?
Contact support
How do I get started with Skytek Telecom?
Fill out our Sign Me Up form and we take it from there — we set up your phone system with you and stay involved until everything works. Prefer to talk to a person first? Call us at (845) 525-6000.
Can I keep my existing phone numbers?
Yes. Bringing your numbers with you (“porting”) is standard — complete the Submit Port form and we manage the transfer with your current carrier. Your existing service keeps working until the switch completes.
Can I use my business line on my computer or cell phone?
Yes — the ConnectUC app puts your business line on Windows, Mac, iPhone and Android, so you can make and take calls anywhere.
I answered on my desk phone — can I move the call to my app mid-call?
Yes. Dial *38 from the device you want to continue on and the live call moves over to it — no hanging up, no calling back.
Can I transfer a caller straight to someone’s voicemail?
Yes — dial 7 followed by their extension and the call goes directly to their voicemail without ringing their phone.
Can I park a call so someone else can pick it up — and how is that different from hold?
Hold keeps the call tied to your own phone — only you can take it back. Parking moves the call to a shared parking slot on the system, so anyone in the office can pick it up from any phone by dialing that slot’s number (or pressing its Park button).
And no caller gets stranded: if a parked call isn’t picked up within a preset time, it automatically rings back to the phone that parked it.
Can I intercom a coworker and just start talking?
Yes — dial *50 followed by their 3- or 4-digit extension. Their phone answers automatically on speaker and you’re talking right away, no ringing and no pickup needed.
Can I change our business hours and holiday schedules myself?
Yes. You can create and update business hours, holiday closures and seasonal schedules yourself — changes take effect right away, with no ticket and no waiting.
Can we see what happened to every call?
Yes — office managers and call center supervisors can follow each call’s complete journey: who answered, hold times, transfers and ring durations.
Can callers request a callback instead of waiting on hold?
Yes. When a queue’s wait grows past the limits you set, callers are offered a callback instead of staying on hold.
How long can a voicemail message be?
Callers can leave a message up to 5 minutes long.
Where do I find how-to guides once we’re set up?
The Skytek Knowledge Base has step-by-step articles for everyday tasks — star-code features, phone setup, and more. For hands-on help, see our Remote Support options or call (845) 525-6000.